FAQ

All Rose & Abbot moisturizers are formulated without parabens!

Although our moisturizers are not fully certified organic, we use USDA organic ingredients whenever possible.

We believe that animal testing has no place in the beauty industry, so no animals are used in our company, other than our friendly Unicorn as a mascot.

In order to formulate your personalized moisturizer, Rose & Abbot takes the answers submitted to your skincare quiz and uses an algorithm to create your perfect blend! If you need your formula tweaked in the future, you can simply retake our quiz or contact us to get intouch with a Rose & Abbot chemist.

Although we source and create our formulas with the best ingredients for your skin care routine, we always advise to run though the ingredient list with your medical care provider. Especially if you are pregnant, may become pregnant or are nursing.

At Rose & Abbot we are strong advocates for sunblock use. Since we are based in Southern California, we believe that sun protection is a requirement, not an option and its proper application is key. This is why we currently do not have a SPF option to add to your moisturizer. We believe that sunblock is needed to be re-applied every few hours. This is why we are still working on perfecting the best delivery method for our sunblock without compromising its effectiveness. Make sure to sign up for our newsletter to get notified as soon as our sunblock is ready. In the meantime, make sure to use your favorite one in combination with your Rose & Abbot moisturizer.

Absolutely! Because the formula is designed specifically for your skin care needs, we will utilize ingredients that are specifically used to purify and balance the skin. If you suffer from severe acne and are also using a prescription medication for its treatment, make sure to run through the ingredient list with your primary physician or dermatologist. Just to make sure that there is no ingredient interference.

Because we create a formula specifically for you, we are unable to provide a sample beforehand. We offer a 14 day worry-free guarantee. If you do not love your moisturizer as much as we do, just let us know and we’ll take care of you.

Because everyone’s skin is different, the time for visible results varies. However, our use of fresh botanical ingredients helps ensure that your skin is getting the necessary nutrients to make a difference within a few days of use. Some ingredients such as brightening and firming boosters take a little bit longer to work due to cell turnover rate. Be patient, it’s worth the wait!

Your moisturizer comes in a 1oz/30ml bottle. Using this morning and evening, it should last for around 30 days of use.

We create your individual moisturizer as soon as you place your order. Thus, your moisturizer is created fresh and shipped to you within a day or two. As we use fresh ingredients, your formula needs to be used within three months of the manufacturing date in order to get the best results.

We strive to create a product to match your skin care needs. Thus, if for some reason your moisturizer is not working for you, let us know within 14 days! We’d be happy to revise your formula and send you a new moisturizer or issue a refund for your purchase. Whichever you prefer!

Your personalized moisturizer is made to be a daily moisturizer, so you can use it as both a day and night cream.

We utilize USPS for shipping domestically in the United States at a flat rate fee of $5.00.

We process orders within 24 hours unless a weekend or a holiday gets in the way. Your unique moisturizer is shipped as soon as it’s been created. With typical shipping time being 3-5 days.

As soon as your moisturizer is created, packed and ready to ship you will receive a notification email with a tracking number.

Every part of our packaging from the shipping label to the container itself is fully recyclable.

Please contact our customer service via mail at info@roseandabbot.com we’ll take care of it!

Although Rose & Abbot currently only ships domestically in the United States, we are looking to offer international shipping in the near future. Make sure to sign up for our emails to stay in the know about international shipping options!